Returns & Refunds

This website is a product catalogue and sells nothing itself, so it holds no orders and no payments. Returns and refunds are handled by the seller of record — the business whose listing you bought from.

Returns

Returns are handled by that seller, because it holds your order and your payment. Start the return through your order with it and use the label it issues — a return sent without one may not be traceable, and an untraceable return cannot be refunded.

Send the item back unused and in its original packaging where possible, and keep the tracking receipt. Inspecting an item as you would in a shop is expected and does not affect a refund.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, it can be returned for a refund or a replacement. Report it as soon as you notice and photograph the item and its packaging before disposing of either — carriers generally require that evidence.

Refunds

The seller issues the refund, so it also controls the timing. Refunds are normally processed once the returned item has been received and inspected, and the money appears on your original payment method a few days later depending on your bank or card issuer. Your order page with that seller shows the status.

Your statutory rights

Nothing on this page reduces the rights you have as a consumer, including in respect of anything that arrives faulty, damaged or not as described. Where this page and those rights differ, your statutory rights prevail.

Trade and wholesale orders

Wholesale and stockist orders are governed by the terms in the written quotation, which may set different return arrangements from consumer purchases.

Questions

Anything not covered here goes to the details on the contact page.